At TUJROC.COM, we are committed to ensuring your satisfaction. We offer a 7-day return policy for most new, unopened equipment starting from the delivery date. Please review the details of our return policy below:
Eligibility
Products must be unopened and unused. Items that are opened, used, or damaged are not eligible for return.
Costs
Shipping costs for returning unwanted products are non-refundable.
Replacements
Depending on the situation, we may offer replacements or exchanges at no additional cost.
Customer Returns
For returns due to personal reasons (e.g., no longer needed), a restocking fee of 10-15% will apply. Additionally, the customer is responsible for covering the return shipping costs. Refunds are issued as store credit.
DOA or Damaged Products
If an item arrives non-working or damaged, please contact us to initiate a replacement through the manufacturer.
Condition
Returned items must be in brand-new condition, with all original packaging and accessories included. Proof of condition, such as photos or a video, is required.
Warranty
Warranty claims must adhere to the manufacturer’s guidelines. Issues caused by user errors during installation or assembly are not covered.
Claims
Any claims for missing products or accessories must be made within 24 hours of delivery.
Final Decision
TUJROC.COM reserves the right to evaluate each case individually.
